This Week in Document Imaging "Industry Notes"

- The Ottawa Hospital of Canada announced it awarded a contract to Telus Inc. for software system to run 3,000 Apple iPads on a wireless network, with access to its database.

- According to Steven Waldren, director of AAFP’s Center for Health IT, the fed government payments for EHR installs is taxable.

- Cerner wins customer award. Ovum, a division of DataMonitor, announced that based on a survey of the ambulatory healthcare market (not hospitals, which are acute care), that Cerner’s EHR software is number one. More details:
o “Cerner is the most versatile and multi-faceted”
o eClinicalWorks in second place
o GE Healthcare in third place

- Cerner announced it will build a new 600,000 square foot office at Village West in Kansas City, Kansas that will employ 4,000 personnel. Total investment of $16.5 million.

- The Hospital Corporation of American (HCA), headquartered in Nashville, TN, with locations across the U.S. , is apparently testing Cerner’s EHR. This is significant as its current system is from Meditech.

- Siemens, maker of EHR system and other technologies, announced it will layoff 17,000 people worldwide due to slow sales.

- Epic, maker of EHR systems, won more hospital contracts:
o Yuma Regional Medical Center of Arizona, which has 333 beds, and contract is worth $73 million.

o Moses Cone Healthcare, which has facilities in North Carolina and employs 7,400 people. Total contract value up to $120 million.

o Mount Sinai Medical Center in New York

- Katina Candrick was sentenced to 10 years in prison, and a $163,000 fine for stealing information on 1,200 patients while working for MedAssets.

- Athennhealth, maker of EHR systems, announced that its revenue has grown 33% this past quarter to $63.1 million

- Allscripts, maker of EHR systems, announced it won contract from the Bronx-Lebanon Hospital Center of New York.

- HIPAA data security breach. Keystone Mercy Health Plan and AmeriHealth Mercy Health Plan, insurance providers in Pennsylvania, reported the loss of an unencrypted portal flash drive that contained patient data for 280,000 members.

- GE Healthcare announced EHR installs at:
o Capital Region Healthcare in Concord, NH
o Decatur Memorial Hospital in Decatur, IL

- McKesson, maker of EHR systems, announced it won a contract from Greater Florida Anesthesiologists.

- McKesson agreed to pay the state of Connecticut a $15 million fine to settle charges of illegally inflating drug costs.

- Cause of data theft named after Greek god. The Zeus malware program is being blamed for many thefts of customer information. The computer virus first appeared in Europe in the mid-90s. and the makers continue to modify it to circumvent whatever security measure are put in place. It is a keylogger software, meaning it affects a PC, and then tracks keystrokes, making it ideal for tracking bank account information.

-=Greetings from Sandy Hook"

Getting into already-tied-up accounts by selling solutions

I had the chance to meet Yusuf when he joined the Print4Pay Hotel forums and then emailed me a short note about the solutions that Dipritec provides for the MPS and MFP industry.  Since I had not heard of Dipritec and their solutions I asked him to be a quest blogger for us. Enjoy!!

Getting into already-tied-up accounts by selling solutions

There is one customer objection that every sales person cringes upon hearing: “We have signed a 3-year contract with another company and can’t buy printers until that contract goes out”.

Now I am not a printer salesman, and I won’t claim expertise in the area. But one thing I do have under my belt is that we have many resellers selling our print management solution, and they claim to have found a great way to overcome this objection.

Simply tell the customer that you are not interested in selling them printers, so the exclusivity agreement doesn’t matter. Instead, tell them that you are interested in how they manage those printers that your competitor has sold to them.

Very commonly, they are aware that they do not have a good strategy for managing their printers. For example, it can be difficult to track and reduce costs of printing, or they may lack functions such as print and pull. I have written another article about how a pull and print solution can help companies reduce costs and improve security.

If the organization is big and has multiple offices, a problem that is very often persistent and difficult to solve is how those printers are networked efficiently from an IT standpoint. For example, are there print servers in each office and how does that affect energy usage and maintenance costs? How are printer drivers kept track of and updated centrally? And how much time does the IT support spend on printer related issues?

By first going in with a standalone software solution instead of machines, many of our resellers’ account managers have established long-term relationships with their competitors’ customers, even when those customers have been tied up in long-term contracts. Learn the basics about a great print management software, and use this strategy next time you get the above objection!
Yusuf Hasanogullari
Tel: +353 (0) 876 74 04 22
yusuf@dipritec.com
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Dipritec - Take control of your printers
www.dipritec.co.uk

-=Greetings from Sandy Hook=-

Sharp MX-B402 "Spec Review"

Sharp launched a new A4 b/w laser MFP, the MX-B402 featuring:

o Base MSRP of $4795

o 40ppm top speed

o Will replace the MX-B401

o 50 second warmup time and 8 second first copy out time

o Has 25% lower cost per page to the dealer
o 20,000 page yield for black toner (based on 5% coverage per page)
o 7” color touchscreen LCD display with thumbnail preview
o 600x600dpi
o Optional fax board with PC fax
o Handles up to 110lb. index paper weight
o Comes standard with 100 sheet stack bypass and one 500 sheet paper drawer, and can up to 3 more drawers to make unit floor standing
o Auto duplex & 50 sheet document feeder standard with 35opm scan speed
o Card shot standard
o Built-in print controller:
 Actual maker unknown (most likely Zoran)
 IPv6
 10/100/1000BaseT& USB ports in rear
 USB port in front for print from thumb drive
 Optional card readers
 800MHz processor from Freescale
 512MB RAM (separate 1GB RAM for copier features)
 80GB hard drive
• Optional hard drive data security kit
 PCL & PostScript print drivers standard
• Optional XPS print driver which requires purchase of 1GB RAM option
 imageSEND scans documents to 7 destinations
• USB/network/email
• Scans in color
 Internet fax
 OSA technology for optional embedded applications
o Optional internal 30 sheet stapling finisher

-=Greets from Sandy Hook=-